Privacy Policy

1. Introduction

This Privacy Policy explains how Yu Platform UK Ltd (“Yu”, “we”, “us”, or “our”) collects, uses, stores and protects personal data when you use the Yu Platform, including our website, mobile applications and related services (the “Platform”).

This applies to clinics and practitioners using the platform, clients booking services, and website visitors. We process data in accordance with UK GDPR and the Data Protection Act 2018.

2. Who We Are

YU PLATFORM UK Ltd

12 Snow Hill Road, Bolton, BL3 1SR

Company Registration: 17033977

ICO Registration: ZC094402

Email: help@yu-platform.com

Yu acts as Data Controller for platform operations, and as Data Processor when handling client data on behalf of clinics and practitioners.

3. Roles and Responsibilities

Clinics and practitioners are Data Controllers for their client data. Yu processes data only on their behalf under a Data Processing Agreement (DPA).

4. Personal Data We Collect

For practitioners and clinics:

• Name, email, phone number
• Business details
• Professional and insurance information
• Account and scheduling data

Client data (processed on behalf of clinics):

• Name and contact details
• Appointment history
• Treatment records and notes
• Consent forms and documentation

5. Special Category Data

This may include health-related data such as treatment records and consultation notes. Yu processes this only on behalf of clinics and does not use it independently.

6. Website and Usage Data

We may collect IP address, browser type, pages visited, and usage patterns to improve performance and security.

7. How We Use Data

• Account creation and management
• Booking and scheduling
• Client record management
• Support and communication
• Security and compliance

8. Legal Basis

We rely on contractual necessity, legitimate interests, and legal obligations.

9. Data Storage and Security

Hosted on Microsoft Azure (UK). Security includes encryption, access controls, monitoring, and restricted access.

10. Third Parties

We use providers such as Microsoft Azure and HubSpot under appropriate safeguards.

11. International Transfers

Where data leaves the UK/EEA, safeguards such as Standard Contractual Clauses are used.

12. Data Retention

Data is retained only as necessary. Clinics determine retention for client records.

13. Your Rights

• Access
• Correction
• Deletion
• Restriction
• Portability
• Objection

Contact: ashley@yu-platform.com

14. Cookies

Cookies may be used for analytics and experience improvements.

15. Data Breaches

We respond in line with UK GDPR and notify authorities where required.

16. Changes

We may update this policy and notify users where appropriate.

17. Contact

YU PLATFORM UK Ltd

12 Snow Hill Road, Bolton, BL3 1SR

Email: help@yu-platform.com

18. Complaints

You may contact the Information Commissioner’s Office: